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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
563 ratings and 285 comments received in the last 90 days.
04 October 2024
Staff all very friendly and helpful. Process was seamless
03 October 2024
Never had to wait to see anyone and first rate service
02 October 2024
Car was ready with my personal registration. It looked sensational!
02 October 2024
We were extremely happy, again we were keep up to date about everything during the purchase.
01 October 2024
Kirill our sales rep great for us again. Twice in 3 years
01 October 2024
The pick up of the car was easy, giving us plenty of notice and helped us get the registration early when requested
30 September 2024
Outstanding service as always from Sam Durage
28 September 2024
Dillon was very attentive at all points of our negotiations and handover
27 September 2024
Excellent facilities and very welcoming
26 September 2024
Extremely satisfied, Sam helped me throughout the entire process
25 September 2024
Seem less and no stress at all.
22 September 2024
Went above and beyond and nothing was a problem. That's why I come back to Mark.
21 September 2024
I was pleasantly surprised by the level of competence and professionalism of the staff. I received comprehensive answers to any question regarding the technical data of the car, its configuration, and the financial aspect of the deal.
21 September 2024
Very happy with my car and purchase arranged by Sam
19 September 2024
Garage was very friendly especially our sales advisor George bosher
19 September 2024
Professional service
18 September 2024
They were able to suit when I could pick it up. It was a completely efficient and pleasurable experience throughout the purchase and delivery. Well done George.
17 September 2024
Really good. Felt special and relaxed. Nice environment and the car was prepped and looked great in the reception area.
15 September 2024
Very happy
10 September 2024
I had a good customer experience. Staff were patient and helpful
10 September 2024
Kwesi provided an exceptional service from friendly introductions to lots of informative information. He went through all my questions and inquiries thoroughly and explained in great detail. He really made the process enjoyable and is real credit!
07 September 2024
Friendly, professional and refreshingly honest advice on the choice of cars that were best suited to our personal needs. Also worked hard on getting us the 'right' deal for our preferred car.
06 September 2024
Kept informed at all time dealt with all my request very good
24 August 2024
Excellent customer service from Dom and John Adams
16 August 2024
Dillon as always was friendly, honest and extremely helpful to help us navigate our new car purchase. Dillon answers all of my silly questions, gives us time to think matters over and is extremely helpful.
15 August 2024
Good sales experience, followed with excellent communication
04 August 2024
CLEAR AND EFFICENT NEGOIATIONS
02 August 2024
Very easy and smooth, no pushy salesman and very pleasant experience Lovely guy who helped us understand things within the car
01 August 2024
Received regular communication, everything was easily and clearly explained and George and Don always made us feel welcomed and looked after
01 August 2024
The process of purchase and delivery for my new series 4 convertible was excellent with order to delivery within 2 months. The process was seamlessly executed with no issues along the way.
25 July 2024
We were shown complete care from a welcome by reception, a welcome by the sales advisor, the offer of a seat and coffee and great knowledge of all our questions about the car and scheme we were considering.
24 July 2024
Was straight forward and hassle free.
24 July 2024
Very satisfied with the service and the personnel at the dealership.
21 July 2024
Exceptional service - The team were all very helpful and kept us up to date throughout.
13 October 2024
Friendly, considerate and informative service.
12 October 2024
Im completely satisfied with the advice given from Roger
12 October 2024
We knew from start what service BMW would do and the price of it. They did exactly the same. No surprises.
09 October 2024
Slow to respond, slow service. On payment of bill.
09 October 2024
Very friendly and welcoming. Easy to deal with.
08 October 2024
Holly Whitrow is a star! She knew i needed to leave as soon as possible and she did all she could to make it happen!!
08 October 2024
Good once they got on with the work. Had to chase up too often. Individuals were polite but I really needed my car back!
08 October 2024
Easy to book, excellent information given throughout the day. Punctual and courteous
08 October 2024
Natasha was attentive, professional and a role model for great customer service.
08 October 2024
The video afterwards was great but there was nothing on there actually detailing the work that had been done as part of the recall which is what it was actually in for
08 October 2024
Good service
08 October 2024
The entire service is excellent
07 October 2024
Twice now the complimentary car wash has not been completed even told by the service adviser that it had been done. Go outside and not even been touched. 1st time I thought maybe a one off but has happened again.
07 October 2024
The service was fine
07 October 2024
As above
07 October 2024
Very smooth experience.
07 October 2024
Recall work not carried out. Still don't know when this will be done.
07 October 2024
As mentioned everything went to plan along with friendly service.
06 October 2024
Great communication, price exactly as expected. Ben Scott handled initial inquiry in a very professional and polite manner and Natasha Asif was superb on the day. Communication was terrific throughout.
06 October 2024
They provided services that made me feel very professional. They explained the problem in a way that was easy for me to understand and had a good solution.
06 October 2024
Walked me through every step
05 October 2024
Service agent was very good, no complaints. The service experience itself was poor, with final checks not completed and excuses around not being able to perform them as the disc thickness was below minimum (no way of knowing before service)
05 October 2024
Natasha was fantastic! Set me up in a quiet space i could work from whilst my car was being worked on. She gave me regular updates throughout whilst being very polite & friendly. Natasha is a real credit to BMW.
04 October 2024
Natasha Asif always looks after me
04 October 2024
MOT and service performed on time and as expected.
03 October 2024
All the problems with the car were sorted out.
03 October 2024
Outstanding Team dedicated to the client
03 October 2024
Liam was very helpful and kept me up to date as did Roger (i think that was his name)
03 October 2024
Natalia was the best customer service assistant I have had at Milton Keynes often responding to messages outside normal hours always going the extra mile
02 October 2024
Great team, great service and would use again
02 October 2024
I was hoping that another issue with my car could have been resolved at the same time as the item that it was booked in for.
02 October 2024
Great service
02 October 2024
Friendly
02 October 2024
Poor failed to deal with an issue reported a month earlier. Tests required should have been known before arriving.
01 October 2024
Great customer service
01 October 2024
At a personal level was made to feel very welcome and the service itself was carried out at the exact price quoted in advance, with no unexpected 'extras' or advisories.
01 October 2024
They resolved the issue i had with a noise from the aircon on my 128ti so i'm happy with the service provided by Stratstone MK.
01 October 2024
I had my car in for diagnostics good service
30 September 2024
Solved problems very quick and easy and went above and beyond to get my car back to me.
30 September 2024
All good
30 September 2024
Service counter did not advise my tyre replacement would like for like brand/model and was not aware they should be run flats as standard
30 September 2024
See above and Natasha was very kind in offering me a Lego set after I had built one whisky waiting for my MOT.
30 September 2024
Car wash was average at best
30 September 2024
I have requested for a wash, I have noticed when I reached home, the wax coating on the front bumper is slightly gone on the passenger side and I have also seen a small dent on passenger side rear door.
29 September 2024
Would have liked a courtesy car, wait was too long for it, otherwise all good
29 September 2024
100% satisfied.
29 September 2024
Did the job and suggested combining another upcoming one
28 September 2024
Very satisfied and the car was cleaned well afterwards
28 September 2024
What I wants they done
28 September 2024
Polite and prompt service on every occasion I've visited BMW Milton Keynes. Natasha Asif & Sam Fleming are always very helpful.
26 September 2024
Everything was exactly as I would have expected
25 September 2024
Their customer service/ after care is second to none- polite, friendly and professional staff who ensure customer satisfaction is 110% every time.
25 September 2024
car was clean when handed back.
25 September 2024
Chris and the service team went above and beyond to ensure my car had its required service with minimal impact to me. Chris kept me informed of any issues and was able to resolve everything within the timescale agreed. Thanks Chris
25 September 2024
I received a video of findings. I was called and kept up to date. It was a 5 star service.
24 September 2024
Politely staffs with smile face.
24 September 2024
Excellent service from all staff.
23 September 2024
Completely satisfied.
23 September 2024
Car could have been cleaned better inside especially cockpit area which was still dirty. Otherwise great service and Natasha was really helpful!
22 September 2024
The wait to be seen to drop off and also collect my car was too long.
22 September 2024
Consistently superb.
22 September 2024
Very impressed with all of the staff from the gentlemen in the car park showing me where to park to the staff who greeted me when I went inside.
22 September 2024
Great communication was kept informed Friendly professional service provided by Marc Shepherd who sorted everything Natasha on service desk explained everything in professional manner and polite
22 September 2024
The staff take the time to listen, and then propose an appropriate solution.
22 September 2024
Holly was fab 5 star service
21 September 2024
Kept in formed of service progress Problem with under tray bolt seized hving to go back for repair
21 September 2024
The technician could precisely told me the problem and the quote/ report is clear to read.
21 September 2024
Poor service
21 September 2024
Holly was fantastic from the time the car was taken in for the repair till the time it was handed over. Her approach was nothing short of excellent and am happy that I was kept up to date all the time managing my expectations.
20 September 2024
Excellent service throughout. Pleasant, efficient staff, job completed as agreed - nothing to fault.
19 September 2024
Chris went the extra mile
19 September 2024
Everything was explained perfectly by Natasha.
18 September 2024
Dropped off for a standard service at agreed time 07.30 was not contacted all day. At 16.30 I sent an email advising that it was too late for me to arrange collection - only then was I contacted, to be told the car was ready....
18 September 2024
Your rep was friendly and professional
18 September 2024
Job was done, great experience, very friendly people.
17 September 2024
It was my first time using Jardine and the and communication was excellent and was very pleased that it wasn't as expensive as the original quote.
17 September 2024
The experience felt confrontational almost at every point, especially at the end.
17 September 2024
Great service
16 September 2024
Fully serviced all of my needs
16 September 2024
Excellent help, communication and speed resolving my issues
16 September 2024
Completed services provided in time
16 September 2024
Very satisfied, nothing to complain about. Work carried out as expected.
16 September 2024
Easy to book vehicle in.
16 September 2024
I am very satisfied , Natasha and Chris made sure my visit was a pleasure with all work carried out in a welcoming, friendly and professional manner.
16 September 2024
Great professional service.
16 September 2024
Natasha was very helpful and answered several questions I had and got my needed car repairs done the next day which was great for me.
16 September 2024
As above
16 September 2024
Good updates given on timing
16 September 2024
Service is excellent but my car is still under warranty the suspensions dust cover ripped but BMW said they will not pay for it because still amber.
15 September 2024
Steve was excellent and kept me up to date with everything
15 September 2024
Everything was ok
15 September 2024
Excellent experience, my service advisor was again Natasha Asif. Very helpful, responsive and accommodating, organised master tech to come out and listen to noises the car was making, good communication. Great ambassador for the brand and dealership
15 September 2024
Chris Bukaka gave excellent customer service
14 September 2024
Excellent customer service
14 September 2024
Excellent service and communication
14 September 2024
Great setup with professional and supportive agents
14 September 2024
Didn't see invoice before being asked to pay. Billed for work that wasn't authorised (adblue)
14 September 2024
effortless on my part and reasonable cost.
14 September 2024
Car Mot carried out on time, no issues.
12 September 2024
As I said very helpful
12 September 2024
I was very happy with my service and recall work all completed on time and at a fair price. Natalia Laszkie on service reception was very helpful with booking in and loan car etc .
12 September 2024
Slick and polite
12 September 2024
Not 5 stars because I've noticed my live traffic updates are no longer working. I have messaged the BMW help centre but no response yet.
12 September 2024
To expensive
11 September 2024
Very polite and helpful
10 September 2024
Visit was easy and simple.
10 September 2024
Excellent customer service on the day from Chris Bukaka. Thank you!
09 September 2024
Very helpful staff
09 September 2024
Pointed out and identified potential problems to be aware of as well as carrying out recall work.
09 September 2024
Again great customer care. All the personnel I encountered were very friendly and courteous.
09 September 2024
Thorough from start to finish.
09 September 2024
Deals with issues in a flawless efficent manner
09 September 2024
Excellent service along with friendly staff
07 September 2024
From the professional and polite reception to collection of the car, very pleased with everything.
07 September 2024
Chris was fantastic, very helpful.
07 September 2024
All good
07 September 2024
Excellent communication.
05 September 2024
Every time we have the car serviced they have such a professional manner. Couldn't do enough to get the car completed in a timely manner
04 September 2024
Great service as always apart from ludicrously long wait times on almost every phone call into the dealership. waiting up to 20 mins on occasions - would have been 5 stars if not for that.
04 September 2024
Kept me updated throughout Stafff friendly
04 September 2024
As above, Steve was great
04 September 2024
See above.
04 September 2024
Prompt welcome from the receptionist Attentive and informative interaction with Chris, my allocated service manager
04 September 2024
Natalia and the mechanic who spoke to me were very helpful
04 September 2024
Good service
04 September 2024
Excellent service
02 September 2024
Handled my frustrations extremely well.
02 September 2024
The staff are very good and they all seem to have the customers best interests at heart
01 September 2024
Satisfied
01 September 2024
Extremely satisfied and surprised by level of service.
01 September 2024
All good
01 September 2024
Help and turnaround on site
01 September 2024
Finished work in time so I was not hanging around
30 August 2024
Brakes discs and pads done while I waited. As compensation for waiting over the two and half hours I received two very nice flasks.
29 August 2024
No problems and all ready to collect
29 August 2024
Service agent was very good, kept me up to date on progress.
28 August 2024
Professional friendly service and double checked to see if I wanted parts changed following a pre inspection!
28 August 2024
good comms and good value
27 August 2024
Excellent service
27 August 2024
Highly professional service from everyone I came in contact with.
27 August 2024
Really happy with the service I received at Jardine Milton Keynes. Holly was super nice and made sure I had everything I needed.
26 August 2024
As usual, good service and support were provided. Particularly Thanks to Natasha Asif.
26 August 2024
Natalia was very good at sorting my service needs.
26 August 2024
It was very nice
25 August 2024
Liam kept me updated and I felt I was in good hands as always
25 August 2024
Again very helpful and accommodating
24 August 2024
Natalia was amazing, I needed my car earlier than plan. She made this happen and even got my car cleaned in the shortened time frame. Thank you very much for your help Natalia!
24 August 2024
Had a booking mixup but you were able to fulfil my booking.
24 August 2024
From Michael's warm and friendly greeting to the return of my gleaming, freshly washed car. Superb service!
24 August 2024
The job was done - the car was cleaned for me and smelt lovely. The information given was thorough and I liked the video.
24 August 2024
Dropped the car off with no problem. Received a phone call half way through the day with an update (as well as video and general update) which was clear and concise. Then handover at the end was swift and easy.
23 August 2024
Friendly and professional service
23 August 2024
All good.
23 August 2024
Excellent customer service
21 August 2024
All the staff are very knowledgeable which inspires confidence from start to finish. Resulting in a truly perfect service experience from everyone. A big thank you goes out to everyone for making my visit/s just perfect!
20 August 2024
The booking assistant was excellent and he explained everything very well
20 August 2024
Holly did a great job in walking me through the process and keeping me updated throughout the day.
20 August 2024
No reason not to
20 August 2024
Team are friendly and welcoming, information is readily shared during the service. The showroom is comfortable and has good amenities for clients while waiting for their vehicle.
20 August 2024
Very professional staff and efficient service
19 August 2024
Good showroom, good facilities whilst waiting, my Service Assistant Chris was very helpful
19 August 2024
I had an issue with my air in which was resolved smoothly
19 August 2024
Quick and efficient
19 August 2024
My Service agent was Chris. Superb guy!!
18 August 2024
sent a video on what work needs doing as well which I approved via email and the car was ready for collection before I expected
17 August 2024
Quick friendly and helpful service. Swapped from another local dealership, very glad I did
17 August 2024
I received feedback and regular updates on progress of work on my car whilst it was in the garage
17 August 2024
All aspects of the visit were as expected.
17 August 2024
The whole process is very easy
15 August 2024
Professional
14 August 2024
First class service.
14 August 2024
Nice showroom and waiting area, well organised parking with helpers on hand. Speedy service and nice staff. Coffee machine didn't make very nice coffee though, a bit of a let down on that front.
14 August 2024
Timely work done and delivered well before time. Cost as per the estimate provided
14 August 2024
Natalia L was amazing. She rang me prior to the booked appointment to confirm details, arranged a courtesy vehicle for me and kept me updated all throughout the day. Perfect experience.
14 August 2024
Great, service was completed quickly and even gave the car a clean.
14 August 2024
Issues on the day meant an incomplete and rushed handover, had to chase for follow up to resolve.
14 August 2024
No issues, only thing was the timescale to get booked in
13 August 2024
Due to circumstances beyond your control my car had to stay in the garage overnight.I live quite far away and a lift home was much appreciated.
13 August 2024
My Service Advisor was Natalia Laszkiewicz and she booked my car in and kept me informed of progress throughout the process.
13 August 2024
High standard of service & regular updates.
13 August 2024
Chris helped me through the process as well as making sure I had a courtesy car to still proceed with my day like normal
13 August 2024
Good service
12 August 2024
Very helpful and efficient
12 August 2024
Natalia was professional, warm, friendly and attentive. She was charm personified - very easy to deal with and straightforward in her explanations. Kept me updated on time til finish and offered car wash and estimate for next service due. Faultless.
12 August 2024
As above, a pleasure dealing with Natalia and Steve - went a significant way in restoring my faith in Jardine MK after a pretty disastrous service department encounter in early December.
11 August 2024
I had a service carried out but I picked my car up only to find the service light hadn't been taken out
11 August 2024
Natalia kept me informed throughout. She spent time with me testing the repair, to ensure I was fully satisfied before I took the car away. She was professional and friendly, and nothing was too much trouble. She is a real asset to your team.
10 August 2024
Informed on all details of the service & friendly team
09 August 2024
Kept me up to date. Staff courteous and professional at all times.
09 August 2024
Updates and videos of vehicles health
09 August 2024
The process was seamless, and working with Chris Bukaka was an absolute pleasure.
07 August 2024
Thx experience is courteous/professional/and ontime
07 August 2024
I had work to do and felt welcomed enough just to get on with it in the waiting area.
07 August 2024
Great team always excellent
06 August 2024
Service advisor is very helpful. Thanks
06 August 2024
Kept informed..updated frequently
05 August 2024
Natahlia was very good, planned the visit we'll, explained what was happening and delivered on her promises.
05 August 2024
Excellent customer service
05 August 2024
Customer service advisor kept me informed of what was happening, she also offered choice no pressure
05 August 2024
as above . they put my mind at ease and my car is always as good as new .
05 August 2024
The young lady who i dealt with on the day was supremely profesional,confident and assured in her customer service she should be commended accordingly.
04 August 2024
Peace of mind , knowing everything is up to high standard
04 August 2024
Kept informed as to progress and any problems concerning the work involved.
04 August 2024
Good service and polite staff.
04 August 2024
super service
03 August 2024
From booking the car in, being advised re parking and picking it up (cleaned) when the work had been completed, everyone involved had been professional and pleasant.
03 August 2024
We had good service.
03 August 2024
My experience was excellent from dropping car off to picking it up
01 August 2024
Service rep Chris was excellent. Car was well attended.
31 July 2024
100% service from everyone
31 July 2024
Good all round service
31 July 2024
Great service as always
30 July 2024
80/100 is a good first class uni mark!
30 July 2024
Excellent
30 July 2024
Steven did exactly what he said and the job was done on time.
30 July 2024
Satisfactory transaction.
30 July 2024
I had a small issue with the inside of the wheels not being cleaned when 4 new tyres were fitted and the After Sales Manager is now aware of this in a separate email.
30 July 2024
Treated well while waiting for my car
30 July 2024
Had to return as the tyre had not been ordered in
29 July 2024
Good friendly and speedy service.
29 July 2024
My car required replacement glass for wing mirror. This was carried out whilst I waited and was well looked after by the staff and the service manager who kept me informed as the service progressed.
29 July 2024
The service team from booking to drop and collection was excellent, staff were friendly, helpful and everything seemed well organized.
28 July 2024
Chris Bukaka is amazing He always make sures that he updates whenever it is necessary and has lot of patience and also he is so empathetic to the situations
28 July 2024
Kind people, very quick and efficient service.
27 July 2024
Lovely staff and nice waiting area
27 July 2024
The work was carried out with no fuss. The team even fitted in an MOT for me and advised me of an issue with my brakes.
27 July 2024
Ok
25 July 2024
Entire car was checked, even though the car was only in for a recalled part.
23 July 2024
They did rectify the fault, the customer facing service department staff were were very courteous and efficient. A courtesy car was provided.
23 July 2024
Great customer care. All my needs met.
23 July 2024
Appointment was straight forward
23 July 2024
Main reason was Natasha, simply amazing customer management
23 July 2024
I was treated with respect, and the team there were very friendly, approachable, and helpful.
23 July 2024
efficient and timely
23 July 2024
Holly was great. Service carried out in good time with no issues. Thanks again.
23 July 2024
Smooth checkin process, communication was perfect from start to end. I really liked the vehicle health check video.
22 July 2024
Excellent service. Part out of stock since last year - Kevin updated me on progress until arrival. Car booked in and done quickly and efficiently. Service and a few teething issues are all sorted. Happy with everything.
22 July 2024
Great service
22 July 2024
Quick efficient service and I was kept informed on progress.
22 July 2024
Steve Fawcett, who looked after the car, kept me informed before the due date and during the day of the service and performed admirably.
22 July 2024
As above
22 July 2024
When out of their way to accommodate my needs eg late pick up. Friendly staff who know and are always courteous.
22 July 2024
As previous comments
21 July 2024
Very thorough
21 July 2024
Friendly staff, aiming to please and make the experience positive. I think the auto check-in map of the car park should sow the car park space numbers.
21 July 2024
No reason to give any lower score.
20 July 2024
Can't fault it! Nothing is too much trouble I love it at Jardine
20 July 2024
All went well
20 July 2024
Friendly and efficient service. Also offering a vehicle health check and car washing
19 July 2024
I can't think of much more they could have done and have confidence in BMW to look after my car.
07 October 2024
Every thing was made very easy with no complications.